All merchants must offer a 30-day return window per the current The HiO Life return policy. If you choose to recover the returned item (there is optionality to allow the customer to keep/recycle/donate product), the return will go back to the merchant’s distribution center and the cost of return shipping is covered by the merchant.
If on the Shopify connector, returns will be reflected in the Merchant’s Shopify within 2 hours of the return being processed.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at firstname.lastname@example.org or by mail using the details provided below:
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